Online Flower Delivery Terms & Conditions for Thamesmead Florist

Introduction

Welcome to the Thamesmead Florist website. These Terms & Conditions (“Terms”) govern your use of our online flower delivery services throughout Thamesmead and the surrounding areas. By purchasing flowers or associated products through our website, you agree to comply with and be bound by these Terms. Please read them carefully before submitting your order.

Eligibility and Use of Our Service

By placing an order on our website, you confirm that you are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian. Thamesmead Florist delivers to households and businesses located within Thamesmead and the nearby localities. Orders placed for delivery outside these areas may not be accepted.

Order Process

To initiate a flower delivery order in Thamesmead:

• Browse our online selection and add chosen items to your basket.
• Proceed to checkout, where you will be prompted to provide recipient and delivery details, including the precise Thamesmead or local area address, and any special instructions.
• Review your order for accuracy and completeness before payment.
• Confirm acceptance of these Terms before completing the payment process.
• A confirmatory email summarising your order details will be sent to you upon successful payment.

If you do not receive confirmation, please check your spam or junk mail folders. Thamesmead Florist reserves the right to refuse or amend customer orders at our discretion (e.g., due to unavailability of requested flowers, delivery area limitations, or incomplete order information).

Product Availability and Substitutions

We strive to ensure that all bouquets and arrangements displayed online are available for order. However, due to the seasonal and perishable nature of flowers, we may need to make reasonable substitutions of equal or greater value if a particular bloom or item is unavailable. We will endeavour to maintain the overall style, colour scheme, and presentation of the arrangement as closely as possible to that pictured.

Payments

Payment for our flower delivery service in Thamesmead and the surrounding areas is required in full at the time of order. We accept most major forms of debit and credit cards, and use secure third-party payment gateways to process all transactions. Your payment details are transmitted securely via encryption, and are neither stored nor accessible by Thamesmead Florist.

Prices listed on our website are inclusive of VAT (where applicable) and, unless otherwise stated, include standard delivery charges within our specified delivery area. Any additional costs for special delivery requirements will be displayed before final payment.

Delivery Policy

We offer delivery of flowers and related gifts throughout Thamesmead and nearby areas. Our delivery schedule and available time slots are displayed at checkout. Same-day delivery may be available for orders placed before a specified daily cut-off; orders received after this time will be delivered on the next working day.

It is your responsibility to provide accurate, complete delivery information. We cannot accept liability for orders delivered late or not delivered at all due to incorrect or incomplete recipient details.

If the recipient is unavailable at the time of delivery, our drivers will aim to leave the order in a secure location or with a neighbour. Where this is not possible, a delivery note will be left and a redelivery attempt arranged. Additional delivery fees may apply for repeated unsuccessful delivery attempts that are not the fault of Thamesmead Florist.

Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. Orders can generally be cancelled or modified up to 24 hours before the scheduled delivery date. For orders involving bespoke arrangements, or during peak periods (such as Valentine’s Day or Mother’s Day), we may require more notice and reserve the right to refuse late cancellations.

If cancellation or amendment is possible, we will issue a full or partial refund as appropriate via your original payment method. For orders already prepared or dispatched, we regret that cancellations and refunds may not be available.

Your statutory rights regarding cancellation and refunds in case of defective or misdescribed goods are not affected by this policy. If you are dissatisfied with your order or wish to raise a complaint, please contact us within 24 hours of delivery and provide photographic evidence where appropriate. We will seek to resolve all issues promptly and fairly.

Returns and Refunds

Due to the perishable nature of flowers, we are unable to accept returns for unwanted bouquets or arrangements once delivered, except in the case of items that are defective, damaged on arrival, or do not correspond as described or ordered. In such cases, please notify us within 24 hours by email, including your order details and supporting photographs. We will arrange for a replacement, credit note, or refund at our discretion.

Refunds will be processed as quickly as possible, typically within 5-7 working days, and always through the same payment method used for your order.

Customer Responsibilities

You are responsible for ensuring the accuracy of all order information, including recipient address, contact details, delivery instructions, and requested delivery dates. Thamesmead Florist will not be liable for losses arising from delayed, misdelivered, or undeliverable orders where the information provided was incomplete or incorrect.

Recipients should follow all care instructions that accompany their flower delivery to maintain freshness and longevity. We cannot accept liability for flowers that wilt or perish as a result of improper care after delivery.

Liability and Disclaimer

Thamesmead Florist aims always to provide high quality products and reliable delivery. However, we do not accept liability for:

• Delays or failure to perform due to circumstances beyond our reasonable control, including adverse weather, traffic disruption, or unavailability of specific flowers.
• Damage, loss, or deterioration of goods after delivery has been completed as per instructions or recipient details provided by you.
• Any indirect, consequential, or incidental damages arising out of or related to your purchase or use of our services.

In any event, Thamesmead Florist’s total liability under these Terms shall be limited to the amount paid for the order in question.

Intellectual Property

All website content, photography, branding, and product designs remain the intellectual property of Thamesmead Florist and may not be used, reproduced, or distributed without our prior written consent.

Privacy and Data Protection

All personal data provided as part of your flower delivery order for Thamesmead and the surrounding areas will be processed in accordance with our Privacy Policy and applicable UK data protection laws, including the General Data Protection Regulation (GDPR) and Data Protection Act 2018. We do not share your personal information except as necessary to complete your order and comply with legal obligations.

Changes to Our Terms & Conditions

Thamesmead Florist reserves the right to update or revise these Terms from time to time, with immediate effect upon publication on our website. You are advised to review our Terms regularly to remain informed of any changes. Continued use of our site and services constitutes acceptance of any updated Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable by a court or authority of competent jurisdiction, such provision shall be deemed severable and will not affect the validity of the remaining provisions.

Governing Law and Jurisdiction

These Terms and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any matters or disagreements relating to the contract between you and Thamesmead Florist.

Contact and Customer Service

If you have any queries regarding these Terms & Conditions, or wish to discuss an active or past order with us, please visit our website’s contact page for options to reach our customer service team. We are committed to providing the highest standards of service for flower delivery in Thamesmead and the surrounding areas, and will do our utmost to assist with your enquiry.

Applicability

These Terms & Conditions apply to all individual and business customers commissioning online flower delivery in Thamesmead as well as nearby locations served by us.

Thank you for choosing Thamesmead Florist. We value your trust in our flower delivery service and strive to provide beautiful arrangements and reliable delivery, every time.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Thamesmead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Thamesmead.

For assistance with orders, returns or account queries, please fill out the Contact Us form.